Our Policies

Terms and Conditions

Once you submit your payment for a service to AB Graphics, that indicates you have read and understand the below terms and conditions.

Refund Policy:
Once the design process has begun there are no refunds. If needed, please contact us or book a scheduled consultation prior to purchasing and we can advise on which service is best for you.

Design Process:
Once you’ve purchased a service, AB Graphic will contact you via email within 24-48 hours to confirm the details of your project.

All content must be typed for the service to begin. If we do not have all the information (text + images), we will not be able to begin and it will cause a delay in the projects turnaround time. Please triple check all content for grammar and misspellings before we sending it to us.

Turnaround Time:
Please read the description of the service to know how long your project will take.
Once we have purchased and sent us all the information needed, we will begin drafting your design. We allow clients up to 3 revisions but once we save all your files and provide it to you, the project is now deemed as complete and revisions will then be an additional fee after.

Our Portfolio:
We have the right to post any project to our social media and online portfolio. We respect if a client may want to keep their project private, please advise us if you do not want us to add it to our portfolio.

Files:
Once we provide your files, we are not responsible if you lose them for any reason. We do not keep files longer than one years. It is deleted from our system and can not be request. Please save your files in a safe and accessible location.